Privacy Policy

1. About Sangamify

Sangamify is an independently operated online platform that helps people discover community events, book tickets or stalls, contact event organizers, and find cultural service providers.

Sangamify is operated by:

Operator: Nedia Group
Contact address: Jan Hanlosstraat 16, 1321 ST Almere, The Netherlands
Email: info@sangamify.com

The operator identified above is responsible for the personal data Sangamify processes to operate the platform.

2. Scope

This Privacy Policy applies when you:

• Visit sangamify.com;
• Create or use an account;
• Publish or manage an event or provider profile;
• Book or enquire about an event, ticket, stall or service;
• Contact an organizer or provider through Sangamify;
• Subscribe to communications; or
• Contact Sangamify for support.

Organizers and providers may process personal information independently after receiving it through Sangamify. They are responsible for their own use of that information.

3. Information we collect

Depending on how you use Sangamify, we may collect:

Account information

• Name;
• Email address;
• Encrypted or hashed password;
• Authentication-provider identifier;
• Account preferences; and
• Profile photograph, if provided.

If you sign in through Google or another authentication provider, we receive the information that provider shares according to your authorization and settings.

Booking and enquiry information

• Name, email address and telephone number;
• Event, ticket, stall or service selected;
• Preferred dates and times;
• Ticket quantities;
• Messages sent to organizers or providers;
• Booking status and confirmation details; and
• Payment, cancellation or refund information.

Organizer and provider information

• Organizer, business or service name;
• Contact details;
• Location and service areas;
• Languages, availability and prices;
• Event, service and package details;
• Photographs, descriptions and social-media links;
• Payment or payout information; and
• Information or documents submitted for verification.

Payment information

Sangamify does not currently process payments directly. Payment for a ticket, stall or service is arranged between you and the relevant organizer or provider. If online payment processing is introduced in the future, this policy will be updated to name the payment provider and describe what information it shares with us.

Technical information

• IP address;
• Browser and device information;
• Pages viewed and actions performed;
• Approximate location based on IP address;
• Cookie identifiers;
• Login and security records; and
• Error and performance information.

Communications

We may retain support requests, reports, complaints, emails and other communications sent to Sangamify.

4. How we use information

We may use personal information to:

• Create and administer accounts;
• Publish and manage listings;
• Process bookings, enquiries and transactions;
• Share requests with selected organizers or providers;
• Send confirmations and service messages;
• Provide customer support;
• Detect fraud, abuse and security incidents;
• Review organizers, providers and listings;
• Meet legal, accounting and regulatory obligations;
• Improve and measure platform performance;
• Handle complaints and legal claims;
• Remove illegal, unsafe or prohibited content; and
• Send newsletters or promotional messages where permitted.

Depending on the purpose, processing may be necessary to perform a contract, take steps requested before entering a contract, comply with a legal obligation, pursue a legitimate interest or act with your consent.

Where we rely on consent, you may withdraw it at any time.

5. Public information

Information submitted for a public event or provider profile may be visible to anyone.

This may include:

• Names and photographs;
• Event or service descriptions;
• Locations and service areas;
• Languages and availability;
• Prices;
• Social-media links; and
• Public contact methods.

Organizers and providers must not publish:

• Information they do not have permission to publish;
• Sensitive personal information;
• Private residential addresses unless intentionally made public;
• Identification or payment documents;
• Personal information about children without appropriate authorization; or
• Photographs of identifiable people without permission.

Sangamify may remove information that creates a privacy, safety or legal risk.

6. Sharing information

Organizers and providers

When you make a booking or enquiry, relevant information may be shared with the organizer or provider you selected.

The organizer or provider may then become independently responsible for its use of that information. It may use your information to manage the relevant booking, enquiry or service, but it must not use your information for unrelated marketing without an appropriate legal basis.

Service suppliers

Information may be processed by suppliers that provide:

• Hosting and data storage;
• Account authentication;
• Payment processing;
• Email and notification delivery;
• Analytics;
• Fraud prevention;
• Customer support; and
• Technical maintenance.

These suppliers may only process information for the services they provide and subject to appropriate agreements.

Authorities and advisers

We may disclose information when reasonably necessary to:

• Comply with applicable law or a lawful request;
• Investigate fraud, safety concerns or illegal activity;
• Protect users, Sangamify or third parties;
• Establish, exercise or defend legal claims; or
• Obtain professional legal, accounting or insurance advice.

Business transfers

If ownership or operation of Sangamify changes, information may be transferred to a successor operator, subject to applicable privacy law.

Sangamify does not sell personal information.

7. Organizer and provider responsibilities

Organizers and providers are responsible for personal information they collect directly or receive through Sangamify.

They must:

• Use it only for legitimate and disclosed purposes;
• Protect it against unauthorized access or disclosure;
• Keep it only for as long as necessary;
• Comply with privacy and marketing laws;
• Respect applicable privacy rights;
• Provide their own privacy information where required; and
• Notify Sangamify promptly of suspected misuse or a data breach affecting Sangamify users.

Sangamify is not responsible for independent processing performed by an organizer or provider outside the platform. This does not exclude Sangamify's responsibility for its own processing or any responsibility that cannot legally be excluded.

8. International processing

Some suppliers may process information outside the European Economic Area.

Where required, Sangamify will use legally recognized safeguards for international transfers. Information about applicable safeguards may be requested through info@sangamify.com.

9. Retention

We keep personal information only for as long as reasonably necessary.

Expected retention periods are:

• Account information: while the account is active and for 2 years afterwards;
• Booking and transaction records: 7 years, in line with Dutch tax and accounting record-keeping requirements;
• Support communications: 2 years;
• Security records: 2 years;
• Marketing information: until consent is withdrawn or after 2 years of inactivity;
• Verification information: while the relevant profile is active and for 1 year afterwards;
• Public listings: until removed by the user or Sangamify; and
• Backups: deleted or overwritten within approximately 30 days.

Information may be retained longer where necessary for an investigation, dispute or legal obligation. Permanently anonymized information may be retained for statistical purposes.

10. Cookies

Sangamify may use:

• Essential cookies for login, security and basic functionality;
• Preference cookies for language and other settings;
• Analytics cookies for understanding platform usage; and
• Marketing cookies if such features are introduced.

Where required, non-essential cookies will only be activated with consent.

You can control or delete cookies at any time through your browser's own settings.

11. Your rights

Subject to applicable conditions, you may have the right to:

• Access your personal information;
• Correct inaccurate information;
• Request deletion;
• Restrict certain processing;
• Object to processing based on legitimate interests;
• Receive certain information in a portable format;
• Withdraw consent; and
• Make a complaint to the relevant data-protection authority.

Requests may be sent to info@sangamify.com. We may ask for information reasonably necessary to verify your identity.

12. Security

Sangamify uses reasonable technical and organizational measures intended to protect personal information.

No online platform can guarantee complete security. Users must protect their login credentials and notify us promptly if they suspect unauthorized account access.

13. Children

People under 16 must not independently create an account, publish a listing or make a booking.

Parents, guardians, organizers and providers are responsible for obtaining appropriate permission before providing information or photographs relating to children.

14. External services

Listings may contain links to organizer, provider, payment, mapping or social-media services. Sangamify does not control the privacy practices of independent third parties.

15. Policy changes

We may update this Privacy Policy when our platform, suppliers or legal obligations change.

The updated version will be published with a revised "Last updated" date. Additional notice will be provided where legally required.

16. Contact

Privacy questions and requests can be sent to:

Sangamify
Operated by: Nedia Group
Address: Jan Hanlosstraat 16, 1321 ST Almere, The Netherlands
Email: info@sangamify.com